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Vivid Racing (vendor)
Jade@vividracing.com
1.866.44.VIVID
AZ 85233
www.vividracing.com
Services: (add)
None Listed

Mar 04, 2011

Don't EVER buy from Vivid Racing!!!

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Here is my short-er version of how they porked me over
I called and spoke to Jade a couple days ago in RE: an APR wind splitter I saw on their site.
On the site it's listed as $306 and there is a coupon code for $10% off making it $275.40 then add in shipping. I called and spoke to Jade, he quoted me $325.40 shipping included. I agreed, gave him my card # & shipping info and we made the deal. Jade called me that night to confirm that my car was a WRX and not an STi and said it would be a couple days & I would have it. My card was charged the $325.40 on the 3rd.
I got this email on the 3rd:
I just got a call from APR Performance, they are telling me standard shipping is $124 for this item.
Did you want to continue with the order?
Jade Campbell
Performance Specialist
Jade@vividracing.com
480-966-3040 x236
Vividracing.com
I said:
but you quoted me a price and I agreed??? I'm at a loss for words, and feel as if you should have to stick to your quote.
Jade:
I would love to stick to my quote on shipping but shipping has to honestly be paid either way, so us eating the shipping and giving 10% off would actually end up costing us money on the transaction. Normally the shipping is $50 but APR said for this specific splitter its more because of the size.
me:
Well, I have been looking at several websites and the highest shipping on this splitter I have found is $65. I honestly don't think this is right, you gave me a quote, we came to an agreement and I gave you my card number - there shouldn't be anymore discussion about it. Honestly, you would call me back and say great news - we charged you $20 to much for shipping so were going to refund you the money would you??? It's the same thing and not the way to do business. I have 2 WRX's and this puts a bad taste in my mouth for any future dealings with Vivid Racing.
Jade:
Give me a...